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Terms and Conditions

Last updated: July 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the TRAYL platform, websites, applications, AI/ML and Automation Tools, and related services (collectively, the "Service"), operated by Trayl OS ("TRAYL", "we", "us"). By creating an account, clicking "I agree", or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Services Provided

TRAYL is a campaign operations platform for brands, agencies, creators, and creator agencies. Features may include known-creator shortlist scoring, NDAs and offer flows, contract generation, deliverable tracking, asset review, performance analytics, workflow automations, and orchestration of third-party billing and payout providers. Feature availability depends on your plan and applicable configuration.

3. Accounts and Authorized Users

You must provide accurate information, keep credentials confidential, and are responsible for all activity under your account. You must be at least 18 years old. Organizations are responsible for their authorized users, including employees, contractors, and agencies acting on their behalf.

4. Brand, Agency, Creator, and Creator Agency Responsibilities

  • Brands and agencies are responsible for lawful campaign briefs, disclosures (e.g. FTC), and payment of platform fees.
  • Creators and creator agencies are responsible for their content, disclosure compliance, tax reporting, and delivery of agreed work.
  • All parties must honor the executed creator agreement, including exclusivity, usage rights, NDA, and deliverable terms.

5. Campaigns, Creator Agreements, Usage Rights, Exclusivity, NDA, Link-in-Bio, and Deliverables

The Service helps parties negotiate, execute, and track creator agreements. The binding contract for any campaign is the creator agreement executed through the Service (or attached to it), not these Terms. You are responsible for the accuracy of usage-rights windows, exclusivity scopes, NDA terms, link-in-bio placements, and deliverable specifications you configure or accept.

6. AI/ML and Automation Tools

The Service includes AI/ML and automation features (including patent-pending automated agent-based campaign management). These tools provide suggestions, drafts, scores, and orchestration signals. They are decision-support tools, not legal, financial, medical, or professional advice. You are responsible for reviewing outputs before relying on them or sending them externally.

7. Creator Scoring, Sentiment, and Contract Breach Monitoring

Creator scores, sentiment signals, and contract-breach indicators are computed from first-party data, public sources, licensed provider data, and modeled signals. They are estimates and may be incomplete or wrong. You may not use these signals as the sole basis for adverse decisions where applicable law requires human review, and you must comply with all anti-discrimination and consumer-protection laws.

8. Billing, Trials, Subscriptions, Refunds, and Creator Payout Separation

Platform subscription fees are billed through Stripe. Paid plans may include a 14-day free trial. Subscriptions renew automatically until cancelled from your billing page. Refunds for subscription fees are governed by our Refund Policy.

Creator payouts are separate from your TRAYL subscription. Payouts to creators, taxes, chargebacks, currency conversion, and third-party provider fees (including payout orchestration via Lumanu or similar providers) are not covered by your TRAYL subscription and are not refundable through TRAYL. Funds sent to creators via third-party providers are governed by those providers' terms.

9. Data, Privacy, Security, and Cookies

Our handling of personal data is described in our Privacy Policy, Cookie Policy, and Data Protection Statement. We apply appropriate technical and organizational measures, but no system is perfectly secure.

10. Intellectual Property

TRAYL, its software, models, design, and branding are owned by Trayl OS and its licensors. You retain ownership of content you upload; you grant TRAYL a limited license to host, process, and display that content to operate the Service for you, and to use aggregated, de-identified data to improve the Service.

11. Third-Party Services

The Service integrates with third parties (including Stripe, Lumanu, SignWell, storage, email, analytics, and social platforms). Your use of a third-party service is subject to that provider's terms. TRAYL is not responsible for third-party outages, decisions, or data handling outside our control.

12. Prohibited Uses

  • Unlawful, fraudulent, deceptive, or abusive use;
  • Sending spam or unsolicited outreach through the Service;
  • Infringing intellectual property, publicity, or privacy rights;
  • Scraping, reverse engineering, or bypassing security, rate limits, or access controls;
  • Uploading malware or interfering with the Service's integrity;
  • Using the Service to train competing models without written permission.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. TRAYL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FULLY SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAYL AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR CREATOR PAYOUTS. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TRAYL FOR SUBSCRIPTION FEES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify and hold TRAYL harmless from any third-party claim arising from your content, your campaigns, your creator agreements, your violation of these Terms, or your violation of law.

16. Suspension and Termination

We may suspend or terminate access if you materially breach these Terms, fail to pay, or create risk (security, fraud, legal, or platform integrity). On termination, your right to use the Service ends; we may delete data after a reasonable export window, except where retention is legally required.

17. Governing Law

These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. Exclusive venue for disputes is the state and federal courts located in San Francisco County, California, unless mandatory local law provides otherwise.

18. Updates to Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after the effective date constitutes acceptance.

19. Contact

Questions about these Terms? Contact hello@traylos.com.